Your Privacy Matters to Us
We've built hokipay around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA, OVO...
How We Handle Your Information
hokipay collects personal information including your name, email, phone number and payment details when you register and transact with us. We use this data to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, deliver your account services and comply with local regulations in supported Indonesian regions. We do not sell your information to third parties. Your data is encrypted
and stored securely on servers designed to prevent unauthorised access. We retain your information for as long as your account remains active and for the period required by Indonesian law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Privacy Questions? Reach Out
Privacy Standards We Follow
Encryption Standard
All payment data and personal information transmitted through hokipay uses TLS 1.2 encryption, the same standard banks use to protect...
Regular Audits
We conduct quarterly security audits and penetration testing to identify and fix vulnerabilities before they affect your account.
Staff Training
Every hokipay team member handling customer data completes mandatory privacy and data protection training annually.
Third-Party Vetting
Payment processors, hosting providers and analytics partners sign strict data protection agreements before accessing any hokipay customer information.
Incident Response
If a data breach occurs, we notify affected users within 24 hours and provide guidance on protecting your account and...
Compliance Review
Our privacy practices are reviewed annually against Indonesian data protection requirements and international standards to stay current.
Consistency Across Our Policies
| Terms of Service | Our terms outline account rules and gameplay conditions; this privacy policy focuses solely on how we collect and protect your personal data. |
|---|---|
| Cookie Policy | We use cookies to remember your login, track site performance and show relevant content. You can manage cookie preferences in your browser settings. |
| Payment Security | DANA, OVO, GoPay and QRIS transactions are processed through certified payment gateways that meet international security standards. |
| Account Deletion | You can request permanent account closure anytime. We delete personal data within 30 days, except where law requires longer retention. |
| Data Portability | You have the right to request a copy of your personal data in a portable format. Submit requests via the support portal with proof of identity. |
| Marketing Communications | We send account updates and promotional messages only to users who opt in. Unsubscribe anytime from your account notification settings. |
| Child Safety | hokipay is for users 18 and older. We do not knowingly collect data from minors and will delete any such information immediately upon discovery. |
What Defines Our Privacy Approach
Minimal Collection
We ask only for information necessary to verify your identity, process payments and deliver your account. No unnecessary data gathering.
Local Compliance
hokipay operates within Indonesian legal frameworks and respects local data protection requirements for all supported regions.
Transparent Sharing
We clearly disclose which third parties access your data and why. Payment processors, hosting providers and analytics partners are listed in full.
User Control
You control your privacy settings, communication preferences and data retention. Change your choices anytime from your account dashboard.
No Selling
hokipay never sells, rents or trades your personal information to marketers, data brokers or other companies for profit.
Breach Notification
If your data is compromised, we notify you immediately with details of what happened, what we're doing and steps you should take.